MIICT Focus Groups, Interviews and Workshops in SPAIN, CYPRUS AND ITALY

MIICT Focus Groups, Interviews and Workshops in SPAIN, CYPRUS AND ITALY

The MIICT Project started on the 2nd of April 2019 a series of focus group sessions and interviews at three pilot locations as part of participants and stakeholders requirements elicitation.

  • Spain: from the 2nd till the 4th of April 2019
  • Cyprus: from the 10th till the 12th of April 2019
  • Italy: from the 15th till the 17th of April 2019

In each country three types of stakeholders are targeted through the focus group sessions and interviews. The first are members of the migrant community, including refugees, to establish an understanding of the challenges they face interfacing with key public services. The second are public service providers to establish an understanding of the challenges they have experienced and observed while working with migrant and refugee communities and offering them key public services. The third and last are subject matter experts and representatives from other interest groups, such as NGO’s to elicit broader challenges associated with the integration of migrant and refugee communities, in particular those associated with access to key public services through the use of ICTs.

Participants are also invited to take part in workshops in their pilot country to co-design public service transformations using ICTs. Cognitive and context mapping are used to create mind-maps of abstract processes that relate to the experiences of participants. Based on this, initial storyboarding will be conducted to describe, on a step-by-step basis experiences, including frames that define problem areas where the project development can facilitate improvements and implement change.

The mentioned activities – focus groups, interviews and workshops – are aligned with the MIICT methodology, which wholly embodies a participatory design approach, encompassing the principles of co-design and co-creation into the core of the project. All aspects of the project follow a three-phased approach of Inspiration, Ideation and Implementation that take the challenges and ideas identified by engaging with the very audience they are designed for, empowering them to work alongside us to co-create and develop deep insights into new and improved services and giving them the agency to engage and pilot the developed ICTs in the INSPIRATION phase.